Fail to Activate License
Local License Activation Failure
When activating Chat2DB Local, if you encounter a license activation failure, there are usually a few possible reasons. Please check the specific situation and take the appropriate measures to resolve the issue.
1. Incorrect Activation Code
The entered activation code is incorrect, possibly due to a spelling error or incorrect format.
Solution:
- Please carefully verify that the activation code you entered matches exactly with the one you received at the time of purchase.
- Ensure there are no extra spaces and that the letter case is correct.
- If you still cannot activate, please contact customer support for further assistance.
2. Maximum Number of Bound Devices Reached
Each License can be bound to a maximum of 2 devices by default. Please ensure that your License has not reached the maximum number of bound devices.
3. The Device Was Not Properly Unbound from the Previous License
Your device may not have been properly unbound from the previous License. Please confirm whether you followed the normal unbinding process. Refer to: Local License Activation/Unbinding
Solution:
Step 1: Reactivate and Unbind Using the Old License.
- Go to the Settings in the top left corner -> License page.
- Click on "Activate" and enter the old License to reactivate.
- Click on "Deactivate" and enter the old License to unbind.
Step 2: Activate Using the New License.
- After unbinding, go back to the Settings in the top left corner -> License page.
- Click on the "Activate" button, enter the new License, and click "Activate".